FAQs

 SHOP

Q . Where is your shop located?

A.  Our shop address is 87-89 Alder Road, Parkstone, Poole, BH12 2AB, which is located next to the Branksome Recreation Field, and Recreation Road.

 

Q.  Is there parking at your shop?

A.  There's limited parking for 1 or 2 cars at the front of the shop, plus close public parking along Recreation Road at the side (if carrying glass please only use forecourt or shop side Recreation Rd parking for safety)

 

Q.  What are the shop opening times?

A.  Weekdays 8:30am to 4:30pm, or by appointment outside these hours (pre-arranged in advance).

 

Q.  Can I visit the shop at a different time?

A.  Yes of course. Appointments can be made any day or time in advance. Just contact us before to book (note if contacting us when shop's closed it's always best to email a day or two in advance).

 

Q.  Do you stock all your glass and mirrors at the shop?

A.  There is limited finished mirrors at the shop ready to buy, plus limted smaall glass panes, shelves, greenhouse glass, fixings, adhesive and glazing assesories etc. However, due to the vast options and sizes avaliable/possible we cannot stock it all, but should be able to obtain or have made most sizes within a few days.

 

ORDERS & PRODUCTION

Q.  Can you make any sized glass and/or mirrors?

A.  We can have made most sizes within certain minimum and maximum limitations depending on available sheets and machine capabilities. Just contact us with your requirement as we would be more than happy to help if possible.

 

Q.  Do I need to visit the shop to order?

A.  Not always.  Orders can be placed via phone, email or sms text message. We will then be in touch when ready.

 

Q.  Can you make shaped glass or mirror?

A.  Yes we get some shaped glass and mirrors made, but if not a straight edge shape that can be measurened we would likely need a template. This would need to be rigid material e.g. hardboard, plywood or thick card to the actual size required with clean cut edge. We cannot make to non-rigid templates like paper.

 

Q.  Can you fix existing glass or mirrors?

A.  Generally we only supply new glass or mirrors, and cannot replair cracks or damage. However it may be possible arrange replacment glass or mirrors fixed into existing frames dropped into the shop if needed. Just email pictures, sizes and details of requirements and we will get back to you as soon as possible.

 

Q.  Can you cut my own glass or mirror?

A.  Providing it is stock sheet glass or mirror, and not processed (e.g. already made to size, toughened, backed etc.) then yes we may be able to arrange cutting, but it will take couple of days and is at your own risk.

 

Q.  Can you resilver old mirrors?

A.  Sorry we cannot remove old silvering and resilver mirrors.

 

Q.  Do you do non-flat bowed glass?

A.  Sorry we only supply flat glass panes to order, although can do shaped glass we cannot bow the glass so it is not flat

Q.  Can you do scratch removal on glass?

A.  Sorry we cannot remove scratches from glass.

 

Q.  Can you deliver orders?

A.  Yes most orders can be delivered depending on the location and within certain size limitations. Just ask when enquiring and before production due to consistant high demand.  

 

Q.  Can you install/fit glass or mirrors?

A.  We do not carry out any installation or fitting call-outs; and primarliy specalise in glass and mirror supply from the shop. We also cannot recomened anywhere or anyone that does. Although, it might be possible to arrange fixing of some limited items that can be brought to the shop (just email details beforehand). 

 

Q.  How long does production take?

A  This depends on the type and size of glass or mirror,  if any processing is required, if being made to size or template., and transport logistics from  the factory. If you let us know your requirments we will be happy to give the current expected approximate lead time.